Need a hand? Most answers are below. Still stuck? Email support@parichay.com.au or use Chat with Support in the app.
What is Parichay?
Parichay is an Australian marketplace that connects you with verified local providers for every celebration, cakes, mehndi, catering, photography, decor, music and more, so you can browse, book, and pay in one app.
How do I sign up?
Download the app, then register with your email or continue with Google or Apple. It takes under a minute.
How do I book?
Search or browse providers, open a profile to see their work, reviews and prices, then tap Request Booking. Add your date, location, guest count, occasion, budget, and any details, you can also attach reference photos so the provider knows exactly what you have in mind.
How do I find providers who come to me?
Pick your suburb at the top of Explore. You'll only see providers who travel there, marked "Comes to" your suburb, "Covers part of" it, or how far away they are. If no one covers your suburb yet, you'll see the nearest providers instead.
When does a provider see my address?
Your request only shares your suburb. For services at your place, your street address stays private until you pay the deposit, and the provider loses access if the booking is cancelled or refunded.
What happens after I send a request?
The provider reviews it and either accepts it or sends you an offer (a final price). You then confirm by paying the deposit, that locks in the booking.
Can I decline an offer I don't like?
Yes. If you're not happy with a provider's offer, you can decline it before paying, no obligation.
Can I add reference photos?
Yes, attach up to five photos to your request. They sit privately on the booking so only your provider can see them.
How does payment work?
You pay a 50% deposit to confirm your booking, and the remaining 50% after the service is delivered, once you mark the booking complete. No large upfront payments, no bank-transfer-and-hope.
Is it secure?
Yes. All payments are processed by Stripe. Your card details go straight to Stripe and never touch our servers.
Are there fees?
Any applicable fees are shown clearly before you confirm, you'll always see the total before you pay.
What about refunds and disputes?
If something goes wrong, contact support from the app (Profile → Chat with Support) and our team will help sort it out. See our Refund Policy for details.
How do I become a provider?
In the app, go to your profile and tap Become a Provider. Set up your business profile, services, pricing and photos.
How do I set where I travel?
In Edit Profile, choose whether you work at your place, the customer's, or both, pick your base suburb, and set a radius from 5 to 100 km. The map shows exactly which suburbs you cover, and customers outside it won't see you.
How does verification work?
Every provider is verified before going live: we check their ABN against the national ABR register and confirm their identity with a government-issued ID. A profile isn't visible or bookable until both checks pass, and providers can't grant the Verified badge to themselves.
How do I get paid?
Set up payouts with Stripe from your Seller Dashboard. Your share of the deposit is transferred to your Stripe account 48 hours after the booking is completed; the balance is released 48 hours after the customer pays it.
Are providers vetted?
Yes — every provider must pass an ABN check against the national register and a government-ID identity check before their profile goes live. Reviews come only from real, completed bookings.
Can I block or report someone?
Yes. Use the menu on a booking, chat, or provider profile to block a user (you won't be able to book or message each other) or report them to our team. Manage your blocks under Settings → Blocked Users.
Should I keep communication in the app?
Yes, keeping bookings, messages and payments in Parichay is what protects you (secure payments, reviews from real bookings, and our support team). Chat is available while a booking is active.
How do I edit my details or notifications?
Go to Settings in the app to edit your profile, manage payment methods, and control notifications.
How do I delete my account?
Use the account-deletion option in Settings, or email support@parichay.com.au. See our Privacy Policy for how your data is handled.
Chat with Pari, our in-app support assistant (Profile → Chat with Support), or email us at support@parichay.com.au. We're happy to help.
Parichay is Australia-only for now. Providers, bookings and payments are available in Australia. You are welcome to look around and join the waitlist.